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Financial Security

Family Financial Relief

Helping Sagamok Families Save Zhoonia

On Energy Costs!

 

Save on Home Energy Costs

 

Low-Income Energy Assistance Program

LEAP     One time payment to avoid having your utility disconnected!  

 

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP).

LEAP will pay up to $500 of the amount owing on your bill (up to $600 if your home is electrically heated) as a one-time emergency payment. 

 

To be eligible, you must be a customer of an electricity utility. 

  1. You must live at the home that is behind on the electricity bill. 
  2. Your family income must also be below a certain limit.  You may be approved if:
  • Your household has 1 or more people in it and has a household after-tax income of less than $28,000
  • Your household has 3 or more people in it and has a household after-tax income of between $28,001 - $39,000.
  • Your household has 5 or more people in it and has a household after-tax income of between $39,001 - $48,000.
  • Your household has 7 or more people in it and has a household after-tax income of between $48,001 - $52,000.

 

Questions about the LEAP?

As LEAP is an Ontario Energy Board (OEB) program, you can visit the OEB website to read more by CLICKING HERE

As LEAP is delivered through utility companies, find out what Hydro One Networks say about it by CLICKING HERE

 

 

 

 


 

 

Ontario Electricity Support Program

OESP

https://ontarioelectricitysupport.ca/

 

Do you pay an electricity bill and in a lower-income home? 

You may qualify for a reduction on your electricity bill!

 

The Ontario Electricity Support Program (OESP) offered through the Ontario Energy Board will reduce your monthly bill by applying a credit directly to your bill.  The amount of your credit will depend on how many people live in your home and your combined household income. 

 

You can apply at any time and while there is no application deadline, the sooner you apply, the sooner you will begin to receive your on-bill credits. 

 

Applications take 6-8 weeks to process and your credit is applied to your utility bill as soon as possible after your application has been approved. 

 

Eligible customers will receive on-bill credits for two years regardless of when a customer applies and their credits begin.

 

 

How do I know if I'm eligible for this program?  If you answer "yes" to any of the following, you're eligible!

  • Is there just 1 person (you) living in your household and is your household after tax income is less than $28,000?
  • Is there 2 people living in your household and your combined after tax income is $39,000 or less?
  • Is there 3 - 4 people living in your household and your combined after tax income is $48,000 or less?
  • Is there 5 or more people living in your household and your combined after tax income is $52,000 or less?

*** To be counted in your household total, residents must reside in the home for at least 6 months per year. 

 

 

How do I apply for the Ontario Electricity Support Program? 

 

1.  Customers can apply online at OntarioElectricitySupport.ca. You need to complete the online application, print and sign the consent form, and mail both documents to the OESP Contact Centre:

                Ontario Electricity Support Program (OESP)     PO Box 1540 STN B     Ottawa, ON, K1P 0C7

 

2.  A paper version of the application

a.  can be downloaded from the OESP application website at OntarioElectricitySupport.ca or

b.  can be mailed to applicants by the OESP Contact Centre upon request.

 

3.  In Person

a.  Sagamok has an Energy Advisor to help you fill out your application and send it off!  Jenna Castonguay is ready to assist you.  You can visit her in person upstairs at the Multi-Educational Centre or by calling (705) 865-2421.    

b.  Sagamok's Economic Development Office is happy to assist community members in completing and submitting both on-line and paper applications.   The Economic Development Office is located in the Multi-Educational Centre located at 4009 Espaniel Street in Sagamok. 

c.  Customers unable to apply online can also contact an intake agency in Espanola for   assistance.  The Manitoulin-Sudbury District Services Board (Espanola) is located at 210 Mead Blvd. in Espanola and can be reached toll free by calling 1 (800) 667-3145 or by emailing     shps@msdsb.net

d.  Indigenous households can contact the Ontario Native Welfare Administrators Association by              calling 1 (844) 885-3157 or emailing oesp@onwaa.com

 

 

What do I need to apply?

1.  Your electricity bill account number, service address, and account holder details.

2.  The birthdates and names of all residents in your home.

3.  Social Insurance Numbers or Temporary Tax Numbers for tax-filing household members.

 

*** Please note that if you have not filed an income tax return recently or if your situation has changed since you last filed, you can still apply through a designated intake agency that can assess your income through other means. 

 

 

Questions about the OESP?

If you have questions about the program, you can contact the OESP Contact Centre in the following ways:

  • Call 1-855-831-8151 (toll free within Ontario)
  • Email help@ontarioelectricitysupport.ca
  • Use the Bell Relay service at 1-800-855-1155(TTY to TTY)

The OESP Contact Centre is open Monday to Friday, from 8:00 a.m. to 9:00 p.m. ET.

 

 


 

 

Conserving energy in your home can go a long way to saving your household zhoonia!

Check out these programs that can help upgrade your home to energy savings!

 

Home Assistance Program

saveonenergy.ca

Independent Electricity System Operator (IESO)

 

At zero cost, homeowners and tenants can receive improvements to their home's energy efficiency and heating and cooling needs. 

 

Your household may qualify for free upgrades, including Energy Star light bulbs (LEDs), power bars with timers, programmable thermostats, efficiency showerheads, aerators and drying racks. 

 

Your household may also be eligible for an energy-efficient refrigerator, freezer, dehumidifier, window air conditioner, additional attic or basement insulation, and weather stripping around doors and windows

 

To be eligible, you must be the primary or secondary utility account holder listed on the bill and reside in a household in which there is:

  • A single person living with a gross annual household income of $32,843 or less. 
  • 2 people living with a gross annual household income of $40,886 or less. 
  • 3 people living with a gross annual household income of $50,266 or less. 
  • 4 people living with a gross annual household income of $61,028 or less. 
  • 5 people living with a gross annual household income of $69,217 or less. 
  • 6 people living with a gross annual household income of $78,065 or less. 
  • 7 people living with a gross annual household income of $86,914 or less. 

 

You may also be eligible if you have over the past 12 months received any of the following supports: 

Allowance for the Survivor, Guaranteed Income Supplement, Allowance for Seniors, Ontario Works, Ontario Disability Support Program

 

You may also be eligible if you have received over the past 12 months a utility Low Income Energy Assistance Program (LEAP) or the Ontario Electricity Support Program (OESP).

 

The Home Assistance Program is offered by IESO with your local hydro company and delivered through their partner, GreenSaver.  You can contact GreenSaver to apply for the Home Assistance Program by calling 1 (855) 591-0877 or emailing info@greensaver.org  

To can also apply for the Home Assistance Program by visiting GreenSaver's website and clicking on the contact form at the bottom.  https://www.greensaver.org/consumer/homeassistance/

 

 


Heating & Cooling Incentive Program

saveonenergy.ca

Independent Electricity System Operator (IESO)

 

Save $250 on a new high-efficiency furnace

Save $600 on a new Energy Star certified central air conditioner

Save up to $4,000 on a high-efficiency heat pump

Save $50 when you purchase a Smart Thermostat

 

 

1.  Find a participating contractor

https://saveonenergy.ca/Consumer/Programs/HVAC-Rebates.aspx

2.  Have the work done.

3.  Your contractor will submit an application on your behalf.  It will then be sent to you so that you can confirm the details and submit proof of purchase. 

4.  Receive your rebate!  A cheque will arrive in 8 - 12 weeks. 

 

For more information on the Save on Energy's Heating & Cooling Incentive Program, call them at 1 (877) 797-9473. 

Read more about this program online:  https://saveonenergy.ca/Consumer/Programs/HVAC-Rebates.aspx

 

 

 

Other ways to save on Energy Costs!

 

 

Try BUDGET BILLING!

Sign up with Hydro One today!

 

How it works

 

1.  BALANCED ENERGY COSTS

Your electricity use can change from season to season. When you sign up for Budget Billing, a monthly payment amount will be set based on the historical electricity usage at your property. Your bill will show you how much you have paid versus how much you owe for electricity charges over time.

 

2.  ADJUST AT 6 & 9 MONTHS

At 6 and 9 months from when you started your Budget Billing plan, your monthly payment amount will be assessed and may change to ensure you are not paying too little or too much toward your annual electricity costs.

 

3.  RECONCILE ON MONTH 12

At 12 months your Budget Billing plan will be reconciled with any outstanding charges or credits applied to your account. The next annual cycle will then begin automatically.

 

 

 

Try INSTALLMENT PLANS! for overdue balances and security deposits!

Need a little more time to pay?  Talk with your utility company to arrange payment installment plans! 

 

How it works

  1. Your overdue balance will be split into equal monthly installments to make it more manageable to pay your total amount owing. 
  2. The Installment Plan payments will appear as a new item on your bill. 
  3. Pay your regular billed charges plus the Installment Plan payment each month.

 

 

 

 

 

Shop SAVE ON ENERGY - DEAL DAYS! 

saveonenergy.ca

Independent Electricity System Operator (IESO)

 

The next Save on Energy Deal Days event will take place October 5 - November 4, 2018

 

Sale days for energy saving items like Energy Star Certified LEDs, light fixtures, ceiling fans, motion sensors, dimmer switches, timers, weather stripping, insulation blankets, advanced power bars, clotheslines, baseboard programmable thermostats, hot water pipe wrap

 

 

Learn more about Energy Star Certified products

Review the complete list of Energy Star Certified products available by CLICKING HERE

 

 

Did you know ... 
As an energy consumer, you should be able to expect that your energy company will follow the laws of Ontario and the rules of the Ontario Energy Board that are in place to protect you to ensure that you are provided with quality energy services.

If you have a complaint about your energy company, the Ontario Energy Board wants to hear from you.

Visit the OEB website's Make A Complaint page at: https://www.oeb.ca/consumer-protection/make-complaint

Fill out the form, including your utility account number and contact information. 
Your complaint will be reviewed and you will receive a followup letter within one week confirming the details of your complaint. With disconnection related complaints, the OEB will contact you within 24 hours to explain your options and your utility company will contact you within 48 hours to followup. With all other complaints, your utility company will contact you within 21 days to resolve your complaint and provide a response to the OEB. 

How else can you make a complaint or ask the OEB a question? 

  • Call: 1 (877) 632-2727 or (416) 314-2455
  • Write: Ontario Energy Board PO Box 2319. 2300 Younge Street, 27th Floor, Toronto, ON M4P 1E4
  • Email: ConsumerRelations@oeb.ca

 

Did you know ....

There are rules electricity utilities have to follow when it comes to CUSTOMER SERVICE specifically for LOW INCOME Customers

There are special rules that utility companies have to follow when dealing with low-income customers, like waiving security deposits or allowing longer payment times under arrears payment plans.

Find out more about rules prescribed by the Ontario Energy Board for utility companies concerning customer service and low-income customers:

https://www.oeb.ca/rates-and-your-bill/help-low-income-consumers/low-income-energy-assistance-program#special

 

Did you know ....

There are rules electricity utilities have to follow when it comes to customer service.

- You cannot have your electricity supply disconnected without having 10 days’ notice.

- You’re entitled to have your security deposit returned if you have one year of good payment history.

-You must be provided with payment options, including an equal monthly payment plan. If you are overdue on paying your bills and facing disconnection, the utility must offer you the chance to go on a payment plan.

 

Read more about the Ontario Energy Board (OEB) consumer protection rules here:

https://www.oeb.ca/consumer-protection/rules-electricity-utilities