Programs & Services

The Quality Management Strategy is a long term plan to streamline the administrative processes between four departments consisting of 130 employees within Sagamok Anishnawbek.  Implementing the quality management practice has assisted the departments to better manage financial and human resources thereby enhancing program and service delivery.  Ultimately, the principles of accountability, transparency, representation, and responsibility within our administration of government have been strengthened. 

Quality Management is based on the concept of developing processes for every key activity, defining standards for each process, constantly evaluating the process itself and the employees’ performance in terms of the standards, and monitoring and correcting the deviations when necessary.  Overall the intent is to build the capacity of employees themselves through team work so that they may work together to provide solutions to problems.

In spring 2004 Sagamok Anishnawbek began its long and difficult journey down the road of quality management and in 2007 officially became certified. Becoming the First Aboriginal Community in Ontario and the second in Canada to achieve registration to the recognized standard for quality, ISO 9001. 

Thus far, the rewards have been great and we are recognizing our ability to build upon the skills and knowledge within the organization and this is strengthening our relationships with one another, with the membership and with potential business partners.